Refund policy
What is your returns policy?
We want you to be happy with your Flavours London purchase. If you would like to return an item, please contact us at contact@flavourslondonclothing.com with your order number and reason for the return.
Items must meet the applicable return conditions, including being unworn, unwashed, and in their original condition with tags and packaging where applicable. Return requests are subject to our return policy and applicable consumer protection laws.
How can I return an order?
To request a return, email contact@flavourslondonclothing.com with your order number and details of the item you wish to return. Our team will provide instructions on the next steps.
Please keep your proof of postage and tracking information until your return has been processed. We recommend using a tracked delivery service for your return shipment.
When can I expect my refund?
Once your returned item has been received and assessed, we will notify you of the outcome. Approved refunds will be issued to your original payment method. The time it takes for the funds to appear may depend on your payment provider.
Any applicable statutory refund deadlines will be respected.
What are the costs to return an item?
Return shipping costs depend on the circumstances of the return and applicable consumer protection laws. Please contact us before sending an item back so we can confirm the return process and any costs that may apply.
My purchased item is damaged or incorrect. What should I do?
We're sorry if your order arrives damaged, faulty, or incorrect. Please email contact@flavourslondonclothing.com with your order number, a description of the issue, and photographs where possible. Our team will review your request and advise you on the next steps.
Your statutory consumer rights remain unaffected.
Did you receive my return?
If you have sent a return and would like an update, please email contact@flavourslondonclothing.com with your order number and return tracking information, if available. Our team will help you check its status.
Is it possible to exchange items?
Please contact us at contact@flavourslondonclothing.com to ask about exchanging an item. Exchange availability depends on the product, stock availability, and applicable policies. We recommend contacting us before sending your item back.
How can I contact Customer Service?
Our customer service team can assist with questions about orders, returns, refunds, and products.
Email: contact@flavourslondonclothing.com
Location: United Kingdom