Refund policy

What is your returns policy?

Our returns policy allows you to return products unused within 14 days after the delivery. You can open the parcel and check the contents. Once we’ve received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Daily Paper labels attached and in the original packaging.

For hygiene reasons, underwear briefs, bodies, swimwear, pierced jewellery and earbuds cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.

How can I return an order?

You have 14 days to return your order after the delivery. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Return costs are not covered by Daily Paper.

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Daily Paper cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly. Please keep in mind sale & holiday periods might require extra processing time.

Can I return my order at one of the Daily Paper stores?

Orders placed online can be returned in our Amsterdam Leidsestraat Store for an exchange, gift card or refund. Orders bought in the Amsterdam Leidsestraat Store can be returned for an exchange or gift card but can’t be refunded in store. Refunds and exchanges will only be given on items returned within 14 days after the delivery.

Please note that sale orders placed online can’t be returned to our Amsterdam Leidsestraat Store. Sale orders placed in our Amsterdam Leidsestraat Store can be returned for an exchange or gift card.

My return arrived at your warehouse more than 14 days ago, but I did not receive any updates. What should I do?

We are very sorry that you have not yet received any updates concerning your return. Could you please get in touch with us? Please keep your order number and tracking code ready, so we can help you quickly.

When can I expect my refund?

We will refund your return as soon as possible and at the latest within 14 days after the delivery. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.

What are the costs to return an item?

The costs of a return differ based on the shipping company and country that you ship it from. Visit our Return Portal to start your return and create a return label.

We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed.

Please note that return shipments are at your own expense.

My purchased item is damaged, what should I do?

We’re sorry that the item that you purchased is damaged.
Return costs for faulty items are covered by Daily Paper.

Did you receive my return?

Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of 5 working days to start processing your return. Once it is processed in our warehouse, we will start the refund process. We will send you an update once your order is received and refunded.

Is it possible to exchange items?

We are happy to offer exchanges. Please be aware that all applicable return costs are the responsibility of the customer. Exchanges will only be given on items returned within 14 days after the delivery.

In addition, underwear briefs, bodies, swimwear, pierced jewellery and earbuds cannot be exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.

How can I contact your Customer Service?

Our customer service team is available to assist you with your orders. You can chat with us by opening the balloon on the bottom right corner, send an e-mail to info@flavourslondonclothing.com